Find quick answers to common NCD portal queries — click on any question to expand.
Answer:
Click on the NCD GOI logo on the tablet screen. For the first time login, internet connectivity is required. You will need to enter your state, username (ANM ID), and password (your registered mobile number as per RCH ID). After entering these details, type the numbers shown in the text box and press Login. You will then be prompted to change your password. Enter the 6-digit OTP sent for verification, reset your password, and press Login again. After logging in, you will need to set a 4-digit authentication pin. For subsequent logins, the state field and ANM ID will be auto-populated automatically.
Answer:
Every individual using this application on the tablet is a user, and the username is unique to each user. It is mostly identified by your name and the place you work. The username is also known as ANM ID.
Answer:
Every tablet is matched with a single user. This situation happens when the user has logged in previously on some other tablet, or the particular tablet has been previously used by another user. In such a scenario, the tablet ID needs to be updated from the Admin portal. The tablet ID is a unique alphanumeric ID which can be viewed by pressing the blue dot icon on the right bottom of the login page.
Answer:
If you have not entered the details properly, you will see a pop-up. Please enter your username and password correctly, or click on 'Reset Password'.
Answer:
Please click on the reset password button, then enter the 6-digit OTP to initiate the process to reset the password.
Answer:
Please click on the reset pin button. The ANM can enter her registered mobile number to reset the pin.
Answer:
During first-time login or password reset, the ANM/MLHP will be prompted to verify using an OTP. If the OTP is not received, please close and reopen the app, and ensure that your registered mobile number has a proper signal. The OTP can also be generated through the District Admin Portal. If the issue persists even after these steps, please contact the technical team for assistance.
Answer:
Please close and reopen the application. If the problem persists, register a complaint with the technical team. Basic troubleshooting: Go to SETTINGS → SECURITY AND LOCATION → PRIVACY → Turn LOCATION ON (HIGH ACCURACY). Go to APPS AND NOTIFICATION → NCD GOI → DATA USAGE → Activate UNRESTRICTED DATA USAGE.
Answer:
The ANM cannot make changes to the villages. She must first inform her district team, which will update the villages in the admin portal. If the issue still persists, register a complaint with the technical team via Redmine ticket.
Answer:
On the login page, above the username, the app version can be viewed. There will be a button next to the existing version to upgrade. The ANM must click on it and upgrade to the new version. The ANM must ensure that internet connectivity is available at the time of version upgradation.
Answer:
Sync may fail due to poor internet connectivity, the ANM not enabling mobile data on her tablet, or a server issue. The ANM should attempt to sync again after resolving these concerns.
Answer:
Whatever data is synced until the sync stops midway will be saved on the server. The data will not be lost. The ANM can re-sync the tablet, and the remaining data will get synced.
Answer:
The dashboard helps the ANM view her achievements against targets. It helps the ANM see disease-wise full screening, partial screening, referred cases, and under-treatment cases. On clicking the number, the ANM can view the list of individuals screened.
Answer:
The ASHA will complete the family folder and maintain records in the CBAC register, while the ANM will enter and maintain the records on the tablet. This division of tasks ensures that the workload for the ANM does not increase.
Answer:
Yes, many measures have been taken to protect the data. Once the data is synced, the data will be safe.
Answer:
All the data will be stored on the central server if the data has been synced.
Answer:
There will be a single tablet, and multiple apps can be used on it.
Answer:
The ASHA format is the same as the one currently used in the field, while Add New Family includes most of that information plus some clinical information related to the individual.
Answer:
Incentives will be governed as per government policy. On the tablet, under the "Incentives Earned" page, the ANM can see the percentage of work done in each category.
Answer:
The issuance of tablets is as per government policy. Tablets are currently given to ANMs. The ASHA application is being launched soon, and the government will procure Android mobile phones for them.
Answer:
The NCD application will reduce the workload. The solution has factored in the ease of usage for ANMs.
Answer:
Internet connectivity is required only for first-time login, while syncing the app, and while updating the application. The ANM can use the application without any internet connection for entering data.
Answer:
The answer will be provided by the district or state officials when the tablets are distributed, and acknowledgment for receiving them is signed by the ANMs.
Answer:
ID is not mandatory for enrolment or for searching a patient.
Answer:
While entering the data into the tablet, the ANM can cross-check with the ASHA before entering the ID. If the ANM has by mistake entered the wrong ID, the ANM can search for the individual and update the ID in the individual's profile.
Answer:
Yes, for women in the reproductive age group.
Answer:
Yes, internet is required for the MO portal.
Answer:
In this scenario, the MO can record the findings in the register and later the MO or DEO can enter them into the portal in the evening.
Answer:
Use the power backup (UPS or generator) while available — internet connection will also be required. Otherwise, record the findings in the register, and the MO or DEO can enter them into the portal when electricity resumes.
Answer:
After logging into the portal, the MO can see the dashboard at the top of the landing page. The dashboard will comprise ANM-referred cases, disease-wise.
Answer:
The MO will continue screening and initiate treatment. If an alternate medicine is available, the MO can prescribe that.
Answer:
The MO can suggest that the patient gets the test done at another facility.
Answer:
The MO can enrol the individual and provide medications.
Answer:
The MO can enrol the individual and provide medications.
Answer:
The MO can still treat the patient without any ID. ID is not mandatory even for enrolment.
Answer:
Yes, the MO can skip the protocol and perform screening.
Answer:
After logging into the portal, the MO can see the dashboard at the top of the landing page. The dashboard will comprise screened cases, ANM-referred cases, back referrals, diagnosed, on treatment, referred to CHC/DH, diabetes, hypertension (controlled), and lost to follow-up by ANM and MO.
For any technical support related to user manuals or the NCD portal, please contact our helpdesk: itdivision[at]nhsrcindia[dot]org