Frequently Asked Questions (FAQ)

Troubleshooting steps:

• Ensure you are using the correct username and password provided by the Nodal officer.
• Check if Caps Lock is ON — credentials are case-sensitive.
• If you forgot the password, click on "Forgot Password" and follow OTP verification via registered mobile/email.
• Clear browser cache and cookies, or try a different browser (Chrome/Edge/Firefox).
• If issue persists, contact State NCD at email id: itdivision[at]nhsrcindia[dot]org

URL connectivity tips:

First, verify the official portal address: https://ncd.mohfw.gov.in or /portal for login. If the page doesn’t load:

• Check your internet connection and try refreshing after a few minutes.
• Try accessing in incognito/private mode.
• The website may be under maintenance; check the announcement section or contact support.
• Use the NCD login mirror link from the official communication.

Troubleshoot OTP delivery issues:

• Wait for at least 60 seconds; network congestion may cause delay.
• Ensure the registered mobile number is correct and active.
• Check SMS inbox or spam/junk folder (if using any filtering app).
• Try "Resend OTP" after 30 seconds.
• If the issue repeats, verify DND settings – user should have transactional SMS allowed.
• For frequent failures, contact helpline with patient/mobile details.